Frequently Asked Questions
Everything you need to know about your next timeless piece.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective film on the watch face remains intact for a full refund.
How do I adjust my watch band?
Many of our metal expansion bands and link bracelets can be adjusted at home. For specific instructions, please refer to our online size guide or visit a local jeweler.
Are Timex watches water-resistant?
Most Timex watches are water-resistant to depths of 30, 50, or 100 meters. Check the case back of your specific model to confirm its water resistance rating before exposure to water.
Does my watch come with a warranty?
Yes, every Timex watch is covered by a one-year limited manufacturer's warranty against defects in materials and workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.